Legal

Terms of Service

Last updated: April 2025 · Morandy Holdings (Pty) Ltd

Please read these Terms carefully before using the Morandy website or any of our platforms (Randify, Randy Ryde). By accessing or using our services, you confirm that you have read, understood, and agreed to be bound by these Terms.

1. About Morandy

Morandy Holdings (Pty) Ltd ("Morandy", "we", "us", "our") is a South African technology company that operates the following platforms:

Randify — an e-commerce store platform that enables entrepreneurs to create and manage online stores.
Randy Ryde — a last-mile delivery platform that connects independent drivers with stores for order fulfilment.
morandy.co.za — this marketing and information website.

These Terms govern your use of all Morandy services unless a separate agreement has been entered into in writing.

2. Acceptance of Terms

By accessing this website, creating an account on any Morandy platform, or placing an order through a Randify-powered store, you agree to these Terms. If you do not agree, you must not use our services.

You must be at least 18 years old and legally capable of entering into a binding agreement under South African law to use our platforms.

3. Use of the Website

This website is provided for information purposes. You may use it to learn about Morandy, browse stores powered by Randify, and contact us. You agree not to:

Use the website for any unlawful purpose or in a way that violates applicable South African law.
Attempt to gain unauthorised access to any system or data.
Transmit spam, malware, or harmful code.
Scrape, reproduce, or redistribute content without our prior written consent.

4. Randify — Seller Terms

Sellers who register on Randify agree to the following additional terms:

You are solely responsible for the accuracy, legality, and quality of your listed products.
You must honour all paid orders placed through your Randify store.
You must comply with the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002, and all applicable SARS tax obligations.
The following goods may not be listed or sold: illegal items, counterfeit goods, unlicensed firearms, prescription medicines, controlled substances, or adult content.
Return and refund policies are the responsibility of the individual seller and must comply with the Consumer Protection Act.

Morandy reserves the right to suspend or remove any store or listing that violates these Terms or applicable law, without notice.

5. Randy Ryde — Driver Terms

Drivers who register on Randy Ryde agree to the following additional terms:

Drivers are independent contractors, not employees or agents of Morandy.
You must hold a valid South African driver's licence appropriate for your vehicle and carry adequate motor vehicle insurance for commercial use.
You are responsible for the roadworthiness and legal licensing of your vehicle.
You must handle all packages with care, deliver to the correct address, and update delivery status accurately in the app.
Morandy is not liable for accidents, vehicle damage, or personal injury sustained while performing deliveries.

Morandy does not guarantee a minimum number of deliveries or earnings. Payout schedules are communicated separately and may be updated with reasonable notice.

6. Payments

Payments on Randify are processed by PayFast (a product of DPO PayFast (Pty) Ltd), a third-party payment service provider regulated in South Africa. By completing a purchase you also accept PayFast's terms of service.

Morandy does not store full card details. Payment confirmation is subject to PayFast's Instant Transaction Notification (ITN) system. Disputed or fraudulent transactions must be raised directly with PayFast and your bank.

Sellers are responsible for configuring their PayFast merchant credentials correctly. Morandy is not liable for failed or misdirected payments caused by incorrect merchant configuration.

7. Intellectual Property

All platform software, design, branding, logos, and underlying technology are owned by or licensed to Morandy Holdings (Pty) Ltd. You are granted a limited, non-exclusive, non-transferable licence to use our platforms solely for their intended purpose.

You may not copy, modify, reverse-engineer, republish, or redistribute any part of our platforms or website without prior written consent from Morandy.

8. Privacy and POPIA

Morandy collects and processes personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). We collect only the information necessary to operate our services, including account details, order data, contact information, and (for drivers) vehicle and banking information.

We do not sell personal information to third parties. Payment data is processed exclusively by PayFast. Driver location data is used solely to match drivers with deliveries and to provide customers with tracking information.

You have the right to request access to, correction of, or deletion of your personal information. To exercise these rights, contact us at the address in section 14.

9. Cookies

This website uses cookies and browser local storage to:

Remember your cookie consent preference.
Maintain your login session on Randify and Randy Ryde (stored in localStorage).
Support Firebase analytics (if you have accepted cookies).

You can decline non-essential cookies using the consent banner shown on your first visit. Declining cookies will not prevent you from using the core features of our website or platforms. To clear stored preferences, clear your browser's local storage or cookies for this domain.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Morandy shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or platforms. This includes, but is not limited to, loss of revenue, loss of data, business interruption, or personal injury.

Our total aggregate liability to you shall not exceed the fees paid by you to Morandy in the three months preceding the claim.

Nothing in these Terms excludes liability for death or personal injury caused by Morandy's gross negligence, or for fraud or misrepresentation.

11. Termination

Morandy may suspend or terminate your account at any time if you breach these Terms, engage in fraudulent conduct, or provide false information. We will give reasonable notice where possible, except where immediate action is required.

You may close your account at any time by contacting us. Termination does not affect any pending obligations, including payment of outstanding amounts or fulfilment of paid orders.

12. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, legal requirements, or business practices. Material changes will be communicated via the email address on your account at least 14 days before they take effect.

Continued use of our services after the effective date of a revision constitutes your acceptance of the updated Terms. The "Last updated" date at the top of this page always reflects the most recent revision.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of South Africa.

14. Contact

For any queries, data access requests, or legal notices, please contact us:

Company: Morandy Holdings (Pty) Ltd
Email: legal@morandy.co.za
Website: morandy.co.za
Location: Sandton, South Africa